Only The Frenchies LLC is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destinations, data content, or DNS queries. We also never store connection logs, which means no logging of your IP address, outgoing VPN IP addresses, connection timestamps, or session duration.
Our guiding principle for collecting data is to collect only the minimum data necessary to operate a world-class VPN service at scale. We design our systems to not include sensitive data about our customers; even if forced, we cannot provide data we don’t own.
This Privacy Policy will help you understand how Only The Frenchies (“Only The Frenchies LLC,” “we,” “our,” or “us”) collects, uses, and stores information.
Learn more about our independent audit report on privacy protection.
Table of Contents
Personal Information
Jurisdiction and Applicable Law
Storing Information Related to Emails, Live Chat and Feedback Forms
Safety Measures to Protect Your Information
Cookies
Third-Party Websites
Consent and Age Limits
EU Users
Changes to Privacy Policy
How to Contact Only The Frenchies LLC
Personal Information
Only The Frenchies collects personal information that you provide directly to us through the Site. We ask you to provide personal information, such as an email address and payment information, to establish an Only The Frenchies account so that we can send you emails, collect payments from you, and respond to support inquiries you initiate. The specific information collected depends on the payment method you choose. In order to minimize the amount of personal information you submit to us, we recommend that you pay with Bitcoin when you subscribe to our services. Unfortunately, we do not currently accept payments through PayPal, BitPay or Paymentwall.
For certain payment methods, this Site may redirect you to the website of a third-party payment processor (i.e., PayPal, BitPay or Paymentwall) to complete the transaction. To understand what personal information these processors collect and store, please refer to the terms and privacy policy of the respective processor.
Only The Frenchies uses your email address for the following reasons:
To send emails related to payment transactions.
Provide links to our website, including password reset emails.
Send you updates and announcements.
Send marketing information, such as offers, surveys, invitations, and other content related to Only The Frenchies ("Marketing Emails"). You may opt out of receiving marketing emails by following the opt-out procedures described in these emails.
Only The Frenchies uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.
Jurisdiction and Applicable Law
Only The Frenchies' core mission is to protect the privacy of your information. We will never incite any user to use the app for any illegal activity. The use of the software is at the sole responsibility of the customer. You should always comply with the laws of your country.
Storing Information Related to Email, Live Chat, and Feedback Forms
Only The Frenchies keeps a record of any communications, questions, complaints, or compliments you submit to us through our website or services, as well as our responses. Depending on how you contact Only The Frenchies, we may collect your email address and any other information you provide. A complete record of communications enables our staff to provide the best customer support experience.
We use two third-party platforms to send emails: Hotmail for emails. When you communicate with us using these platforms, a record of your communication (including your name and email address) will be stored on their systems. They employ modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
Only The Frenchies uses best-in-class physical, procedural, and technical security measures for our offices and information storage facilities to prevent the loss, misuse, unauthorized access, disclosure, or modification of any information. User information is only accessible to employees who need such access to perform their job functions.
While we believe these systems are very robust, it is important to understand that no data security measures can provide 100% protection.
The servers are located in data centers with strong security measures. None of these data centers require us to collect or store any traffic data or personal information related to your use of the VPN Service. If any data center requires us to log such data, we will immediately cease operations with that data center and look for other options.
Cookies
What are Cookies?
A cookie is a small text file that stores information about your visit to a website. Cookies allow Only The Frenchies to optimize and improve the user experience of the website by helping us provide certain features, such as website login and language settings. As we continue to update and improve our website, the cookies we use may change over time.
Disabling cookies
You can change your cookie preferences at any time. You can do this in your browser's settings panel. Depending on the browser and device you use, you can control which cookies to allow, which cookies to block in the future, and delete cookies. For more information on these settings, please refer to your browser's "Help" section. Please note that if you choose to disable cookies, Only The Frenchies' website may not work as expected.
Only The Frenchies' cookies
The cookies set by Only The Frenchies enable us to set your language preferences, attribute visitors to marketing channels, and securely display information specific to your account to you when you are logged in. These cookies contain a user identifier but not directly personally identifiable information, such as your name or email address, and do not track any activity outside of Only The Frenchies' domains.
Third-party cookies
Only The Frenchies uses third-party services, such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reporting. For example, we may generate reports on how much time users spend on the website and how many users visit a particular page.
Only The Frenchies uses Google AdWords and Facebook remarketing to show ads on third-party websites (including Google and Facebook) to users who have visited our website. We may show such users ads on Google search results pages or on websites on the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to the Website. Any data collected will be used in accordance with our Privacy Policy and Google's Privacy Policy. Users can opt out of Google's use of cookies by visiting the Google Ads opt-out page. Users can opt out of Google Analytics by visiting the Google Analytics opt-out page. Users can opt out of third-party vendors' use of cookies by visiting the Network Advertising Initiative opt-out page.
Third-Party Websites
This website may contain links to external websites that are not part of Only The Frenchies' domain. Only The Frenchies is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
By using the Website, Content, Applications, Software or Services, you consent to the processing of your information in accordance with our Terms of Service and Privacy Policy.
The Services are intended for adults 18 years of age and older. If you believe your child has provided us with information, please let us know immediately.
EU Users
Only The Frenchies is committed to protecting user privacy around the world, and our existing practices reflect this by minimizing data collection and ensuring that users have control over their personal information. The European Union’s (EU) General Data Protection Regulation (GDPR) requires us to outline these practices in a specific way for EU users.
Under the GDPR, we collect and process the data outlined in this Privacy Policy based on one of the following bases, depending on the circumstances:
Performing our contractual obligations to users, including:
Providing users with the services and applications they have requested.
Managing user subscriptions and processing payments.
Providing customer support.
For legitimate interests related to our business operations, including:
Improving the quality, reliability, and effectiveness of our website, services, and applications.
Communicating with customers to provide information and seek feedback on our services and applications.
With user consent, users can opt out at any time.
You may exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected].
Changes to Privacy Policy
We may change our Privacy Policy from time to time without prior notice to you, but only in accordance with applicable privacy laws and the public interest. Tip. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.
How to Contact Only The Frenchies
If you have any questions about our Privacy Policy and how we handle your information, please feel free to contact Only The Frenchies at the following email address: [email protected]